Monthly Archives: September 2017

Getting started with Artificial Intelligence

Yesterday, I presented on how Artificial Intelligence (AI) was impacting customer experience. I was asked three questions which stood out to me: 1. What is the primary reason you would embark on a project using AI 2. What are the biggest inhibitors in launching an AI project and 3. How do you get started in… Read More »

World Suicide Prevention Day

Today is World Suicide Prevention Day, and never far from my thoughts, is my beautiful brother Dan. I speak about him often, recount his life with love, and his death with sadness. I have previously spoken about surviving suicide, but not on preventing suicide. It is the one topic that literally makes me feel nauseous.… Read More »