Category Archives: Customer Experience

Customer Experience transformation in the Insurance Industry

When you think of insurance what comes to mind ? Personally, for me, it is about statements , impersonal call centre conversations, and engagements with repair staff following a car accident . However slowly this is changing. One of my favourite apps, Bupa Switch, allows my family to make better decisions, swapping out food brands… Read More »

Castaway to Islands of Insight

Castaway Island, Fiji An island paradise gently positioned in the Pacific Ocean, a resort consistently voted, by tourists, as one of the best islands in Fiji. I have visited Fiji numerous times, and Castaway is definitely one of my family’s favorite. And when you break down what works for Castaway, there are three key themes… Read More »