Category Archives: Leadership

When AI & Emotion join forces to create amazing customer experiences

If you close your eyes for a moment, stop and think about a customer experience which stands out to you. Think about what makes you remember that particular engagement and what this means to you. Customer Experiences which stay with you – which leave you with an impression – positive or negative – almost always… Read More »

The art of Discomfort

In one hour I was inspired. Taking time out to stop, and listen to one of IBM’s youngest Vice Presidents, Inhi Cho Suh, share with a group of Women in IT, a story on her career advancement. In the spirit of giving back, here are my take aways. 1. Realise and believe in your value… Read More »