Tag Archives: Analytics

Getting started with Artificial Intelligence

Yesterday, I presented on how Artificial Intelligence (AI) was impacting customer experience. I was asked three questions which stood out to me: 1. What is the primary reason you would embark on a project using AI 2. What are the biggest inhibitors in launching an AI project and 3. How do you get started in… Read More »

Artificial Intelligence transforming the way we live

It has taken me time to warm to the notion of robotics and Artificial Intelligence. Slightly sceptical, and not at all happy about the concept of robots taking human roles. But this year I have been working on a project which has created a need for me to hang out with IBM’s NAO Robots, and… Read More »

Customer Experience transformation in the Insurance Industry

When you think of insurance what comes to mind ? Personally, for me, it is about statements , impersonal call centre conversations, and engagements with repair staff following a car accident . However slowly this is changing. One of my favourite apps, Bupa Switch, allows my family to make better decisions, swapping out food brands… Read More »