Tag Archives: Artificial Intelligence

When AI & Emotion join forces to create amazing customer experiences

If you close your eyes for a moment, stop and think about a customer experience which stands out to you. Think about what makes you remember that particular engagement and what this means to you. Customer Experiences which stay with you – which leave you with an impression – positive or negative – almost always… Read More »

Getting started with Artificial Intelligence

Yesterday, I presented on how Artificial Intelligence (AI) was impacting customer experience. I was asked three questions which stood out to me: 1. What is the primary reason you would embark on a project using AI 2. What are the biggest inhibitors in launching an AI project and 3. How do you get started in… Read More »

When Artificial Intelligence and Marketing Infuse

I was honored to be recently invited to join a panel hosted by Aquent on how Artificial Intelligence (AI) is changing the marketing profession. And as I am often asked about this topic, in the spirit of sharing, here are some of my thoughts. Chat-bots, virtual agents, robotics – oh my. I am often asked… Read More »