Tag Archives: customer engagement

Customer Experience transformation in the Insurance Industry

When you think of insurance what comes to mind ? Personally, for me, it is about statements , impersonal call centre conversations, and engagements with repair staff following a car accident . However slowly this is changing. One of my favourite apps, Bupa Switch, allows my family to make better decisions, swapping out food brands… Read More »

The Art of Possible: Technology transforming Fashion 2014

Delighting your customer through amazing and even unexpected experiences is core to strong brand and customer engagement strategies. With the rapid transformation of social and mobile technologies and big data all provided in a secure way on the cloud, it has never before been easier – and more complex! It’s particularly interesting to dive into… Read More »